Refund Escalation and Eligibility

Refund Eligibility - One-Time Courtesy

Full Refund (%ref%)

• Unused or lightly used (1-2 days) membership/service

• Fraud cases (Refer to Fraud 2 - Guide to Identifying Fraud Profiles)

• First-time Auto-Renewal complaints (%auto%)

• First-time Auto-Renewal due to membership pause expiry (%pause2%)

• Banned/Suspended Accounts (Upon member’s request: %banfref%)

• Unprocessed Background Checks

• ID Verification Cases:

  • DOB updated, member no longer wishes to have IDV on their profile.

Pro-Rated Refund (%pref1%)

• Membership/service used for more than 2 days (Based on days/credits used; see Refund Cheat Sheet)

• Banned/Suspended Accounts (Upon member’s request: %banpref%)

• Members who deleted their account (%delref%)

No Refund (%noref%)

• Chargebacks issued at any time during membership (%banref%)

• Seeking/MT members using 75% of membership

• Seeking members with completed or pending background checks

• WYP members using 50% or more of their credits

• No refund for Boost purchases