When an account is suspended for a Chargeback or Ethoca/Verifi Refund or RDR alert, the user will be required to pay back the disputed charges plus a fee for each dispute. We do not make very many exceptions to this process.
First, check the account billing to see if there are multiple disputes open.
- If it is a Chargeback, the transaction status will say "Chargeback"
- If it is an Ethoca/Verifi Refund, you will need to open transactions marked as "Refunded" and check to see how it was refunded. Most of the time they will either be listed as ethoca/verifi on Use2Pay, or you'll notice kount_alert@incube8.sg listed under Refunded By.
Fill out the site-specific Chargeback snippet with information on each dispute.
Canned Responses to use are %sacb%, %wypcb%,%rgcb% and %mtcb%
Be sure to include the date and amount of each dispute
To determine the end total, you will want to add up the disputed amounts plus a $50 fee on each disputed charge (Seeking Memberships, WYP Credits, MissTravel Memberships).
All repayments must be processed by pay by link.
We can not accept payment information via email.
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