How to Create Pay by Link

Overview:
We use Authvia for the Pay By Link payment service. If a customer requests a payment link while you're working in the Billing Queue, follow these steps to generate and send the payment link.

How to Create Pay By Link:

1. Accessing the Pay by Link Feature:

   • Navigate to the Billing section in the Seeking or WYP admin portal.
   • Look for the tab labeled Create Pay By Link next to Create Direct Payment.

2. Filling in the Payment Information:

   • Once you click on Create Pay By Link, a new admin menu will appear.
   • Fill in the relevant information for the charge or membership the customer is requesting.
     • Example: If the customer is requesting a 30-day premium membership, the charge will be $109.99.
   • Package Type: Select MISCELLANEOUS PACKAGE for most cases. For chargebacks related to SA, select PREFER PACKAGE or MISCELLANEOUS PACKAGE.
   • Amount: Enter the correct amount per membership or charge request.
   • Currency: Keep USD for WYP.

3. Entering Contact Information:

   • Under the Phone Number and Emailsections:
     • Select Email and enter the email address associated with the account.
     • If the customer requests a different email or prefers the payment link to be sent to a phone number, enter that information.
     • For phone numbers, ensure to add the +1 country code before the number, especially for US and Canada numbers (e.g., +11234567890).
   • Note: This feature is available only for US and CANADA phone numbers.

4. Adding a Chargeback Fee:

   • If the customer is repaying a disputed charge or chargeback, add the $50.00 individual banking feefor each transaction.
     • Example: For a disputed charge of $109.99, the total charge will be $159.99.

5. Sending the Payment Link:

   • Once the payment link is created, the system will display a message confirming the successful transaction.

6. Customer Notification:

   • Go back to the open case and reply to the customer with %SentPLink%.
   • If the customer has paid for a disputed charge, ensure the account is unsuspended after sending the payment link.

7. Using the Email Feature (Recommended for International Users):

   • To use the email feature, click on the Create Pay By Link tab and select Email next to Phone.
   • Fill out the details as usual, following the steps outlined above.

Account Reinstatement Process:

Once the customer informs us that they have made their payment, follow these steps to verify and reinstate their account:

1. Log into the Authvia Merchant Console:

   • In the dropdown menu, select the "Resolved" option to view payments that have been processed successfully.

2. Verify Payment Status:

   • Click on the customer’s account and look for the "Payment Approved" status.

3. Reinstate the Account:

   • Once payment is confirmed, unsuspend the account.
   • Check if the customer needs additional days added to their membership if a portion was unused during the suspension period. For instructions on changing the membership time frame, refer to the relevant KB article.

4. Verify VIP List Status:

   • Ensure the customer is removed from the VIP list. For more details on Kount and the VIP list, refer to the corresponding KB article.

Important Notes:

• If you require access to the Authvia portal, contact Joseph Espinosa, Jessica. Olson, or Abrianna Davis.
• Keep in mind that the +1 country code is essential when sending the payment link to a phone number in the US or Canada.