Using Kount

Overview

Kount AWC is the Agent Web Console used for:

• Reviewing potentially fraudulent orders and transactional information

• Viewing and modifying Kount rules

• Editing VIP lists

Navigation

Seeking

1. Click "Kount" next to the account ID to access the transaction page.

WhatsYourPrice

1. Open the Billing Tab.

2. Click "U2P" next to a transaction.

3. Click "Kount" next to Customer Details.

Transactions

Accessing Transactions

1. Navigate to the list of payments by the user.

2. Click the Transaction ID to open details.

Note: Each transaction is unique; duplicate transactions do not repeat.

Transaction Details

1. Omniscore™ - Rates riskiness (0.1-99.9). Lower scores indicate higher risk.

2. Payment - Displays purchase details, card type, BIN location, and refund/chargeback status.

3. Device - Shows device location and IP. Differences between billing address and device location may indicate fraud.

4. Persona Score - Evaluates transaction risk based on activity from the past 14 days.

5. Rules Triggered - Displays rules applied to the transaction.

6. Addresses - Lists the billing address.

7. Billing Phone - Shows user’s input billing phone.

8. Shopping Cart - Displays purchased package.

9. Curr. Status - Can be changed by the agent (Approve, Review, Decline, Escalate). Setting to Review moves it to the Flagged Payments Queue.

10. Reply - Initial transaction status based on set rules (A= Approve, R=Review, D= Decline, E=Escalate). Cannot be changed.

Link Analysis

Purpose: Identify linked accounts tied to fraudulent billing or banned members.

Steps:

1. Access Link Analysis under Transaction Summary.

2. Check desired linking criteria (email, billing address, payment details, etc.).

3. Click "Find Linked" to view results.

4. Deleted Accounts: For Seeking.com, search in admin with user_id: UNIQ. For WhatsYourPrice, search only using UNIQ.

VIP List

Blocking Users

1. Click VIP Lists (bottom left corner).

2. Set "Bill Email, Credit Card (or Token), Bill Address, and Device ID" to "Decline".

3. Important: Unauthorized accounts need VIP listing only if new billing info is introduced after account takeover.

Warning: Do not set any UDFs to decline.

Approving Accounts

1. Reverse the VIP List settings.

2. Select "None" to unblock future payments.

Marking Fraudulent Accounts

1. VIP list required fields.

2. Set payment to "D-Fraud" and click Save.

3. Only use "D-Fraud" for transactions with brand new fraudulent billing info.

Rules Management

Warning: Only the Billing Team should modify rules.

Steps to Access Rules

1. Click Fraud Control > Rules Management > Rules.

2. Review Rule Set Details, Action, Conditions, Description, Rule ID, and Grouping.

Turning Off Rules

1. Open Kount AWC.

2. Navigate to Fraud Control > Rules.

3. Click the rule name.

4. Change "Declined" to "Unchanged".

5. Click Save.

6. Update the rule set name, save changes, and activate the rule set.

Searching in Kount

Datamart

Steps to Access

1. Navigate to Kount > Reports > Datamart.

2. Click Create New > Analysis Report.

3. Select Rules Triggered as a filter.

4. Configure Rows, Columns, and Measures.

5. Apply filters using the caret symbol.

6. View findings based on applied filters.

Upgrading Accounts

Steps:

1. Navigate to the Profile Tab.

2. Click Change Account Expiry.

3. Modify the expiry date:

   • Enter Days to Add/Subtract.

   • Select Reasoning from the dropdown.

   • Provide Notes.

   • Confirm changes and click Change.

Note: To reduce days, use a negative sign (-) before the number.